From machine recommendation to installation, operator training and after-sales support, Prato Laser helps customers keep laser equipment running reliably.
We provide practical support throughout the laser equipment lifecycle, from machine selection and installation guidance to training, maintenance and after-sales service.
Recommend suitable laser equipment based on your material, thickness, processing size and production needs.
Provide installation guidance to help customers complete machine setup and commissioning.
Support operators with machine operation, safety guidance, basic maintenance and parameter adjustment.
Assist with troubleshooting, maintenance guidance, spare parts support and daily operation questions.
Industry expertise since 2014
Protecting our innovations
Modern production space
Global customer base
A clear support process helps customers choose the right equipment, complete installation smoothly and operate machines with confidence.
Our team reviews your material, thickness, production requirements and budget to recommend a suitable laser machine configuration.
We provide installation guidance, machine setup support, parameter adjustment and commissioning assistance before production starts.
Training covers machine operation, safety procedures, basic maintenance and common troubleshooting to help operators use the equipment correctly.
We provide technical support, spare parts assistance and maintenance guidance to help customers reduce downtime and maintain stable operation.
Our technical team supports machine installation and commissioning through guidance according to project requirements.
Pre-Installation Survey — Provide site preparation guidance, including space, power supply, gas, grounding and basic installation requirements.
Machine Setup & Calibration — Support machine positioning, connection, calibartion and basic parameter setup for stable operation.
Acceptance Testing — Assist customers with test cutting or welding to confirm machine performance before daily production.
We provide practical training to help operators understand machine operation, safety procedures, parameter settings and routine maintenance.
Basic Operation Training (Level 1) — Machine startup and shutdown, safety procedures, basic parameters and daily operation workflow.
Process Parameter Guidance (Level 2) — Support parameter adjustment for different materials, thicknesses and processing requirements.
Maintenance Technician (Level 3) — Teach daily inspection, lens protection, consumable replacement and common troubleshooting methods.
Our after-sales team provides ongoing support to help customers maintain machine performance and solve operation problems efficiently.
Our technical team helps customers identify machine issues through remote communication, video guidance, software checks, and operation review.
We provide practical guidance for daily operation, parameter adjustment, machine startup, shutdown procedures, and safe equipment use.
Common spare parts and consumables can be supplied according to machine model and usage needs, helping customers reduce unexpected downtime.
We offer maintenance suggestions for key components, including lenses, nozzles, cooling systems, guide rails, protective windows, and electrical parts.
Our team assists with software operation, cutting or welding parameter settings, process optimization, and basic system configuration.
For complex service needs, we coordinate technical support plans based on the machine type, customer location, and project requirements.
Since 2014, Prato Laser has focused on industrial laser equipment manufacturing. We support customers not only with machines, but also with installation guidance, operator training and long-term technical service.
Industry expertise since 2014
Protecting our innovations
Modern production space
Rigorous quality management
Quick communication for quotations, technical questions and after-sales requests.
150+ certified service engineers with 5+ years average field experience.
Competitive service pricing with transparent quotes and no hidden fees.
Machines are inspected and tested before delivery to support stable long-term operation.
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